Cozyleigh Shipping Policy 📦

 

Shipping Policy 

Shipping time can vary for every product. Please read the product listing of the products you purchased to see the timeframe of when your order will ship.

Shipping cost varies depending on the destination. The rate is calculated at checkout once you enter your address. Shipping rates are determined solely by the carrier.

Neither we nor our shipping partners are responsible for any loss or damage if you authorize the courier to leave your order with a third party or at an unattended location specified by you.

If you find any issues with order, please contact us within 48 hours. In case of damage, kindly take photos of the box (all six sides), as well as the final product (videos are also helpful in the case of a functionality issue). 

 

Worldwide Shipping

We do provide worldwide shipping. As is the case with most international packages, delivery can take a while as packages have to go through customs.

The international shipping rate is calculated at checkout once you enter your address.

Please note we currently do not provide international shipping for our Zen Light, as Gantri (our fulfillment partner for this collaboration) only ships to US and Canada at this time.

 

Customs Policy (International Customers Please Read)

Customers are responsible for any duties and import taxes that may apply once the products leave our studio. We highly recommend researching your country's customs fees before making a purchase to avoid any unexpected costs.

 

Updating Your Order Before Shipment

Customers may request changes to their shipping address or cancel their order within a reasonable timeframe after placing it. However, it is the customer's responsibility to ensure the accuracy of their shipping information before the order is processed and dispatched.

Please note, contacting customer service to update your address does not guarantee the change will be made, as we sometimes pack and ship orders before customer service inquiries are reviewed for that day. Our customer service team typically processes requests during business hours, so to avoid any issues, we strongly recommend double-checking your shipping details before completing your order.